Dear valuable guests and partners,
At D-Hotels & Resorts, the safety and wellbeing of our guests and colleagues is always a top priority.
We continue to closely monitoring the COVID-19 situation. D-Hotels and Resorts internationally, have implemented precautionary measures in response to COVID-19 concerns, including colleague education as well as relevant operational protocols.
We will remain vigilant and follow the recommended procedures and protocols of the local health authorities in Italy, Turkey and Croatia to ensure that all hotel practices meet the latest COVID-19 guidance.
At this time, argos in Cappadocia, D-Resort Gocek both in Turkey are operating per normal, Aldrovandi Villa Borghese, Rome, Italy is closed at this moment and will tentatively reopen on April 2nd.
We are thoroughly cleaning our hotels, and paying extra attention to all surfaces such as door handles, bathrooms, tables, all of which are cleaned every
morning, throughout the day and at night. We have also placed hand sanitisers throughout the hotels and public bathrooms for guests and staff members.
Our Food & Beverage services were adjusted in accordance with food safety recommendations.
All staff members have been briefed that if they have contact with anyone affected or experience any symptoms, they are to self-quarantine for fourteen days.
Please rest assured, that our hotels remain safe and hygienic and that guest and staff safety is first and foremost.
All reservations including non-refundable which are due to check in before 30th of April 2020 could be amended to another arrival date or cancelled at no charge up to 24 hours before the check in date.
For all new reservations made as of today until 30th of April 2020 hotels will offer a flexibility of amending the arrival date or canceling without charge up to 24 hours before the check in date.
Thank you for your continued support and we look forward to welcoming you
CEO D-Hotels & Resorts